Computer Application Specialist
Salary range: 46
Reports to: Information Technology Director
Manage several of the District's critical IT systems, including Staff email (hosted exchange), student email and file services (Google Applications for Education), Enterprise Backup, and Active Directory. Triage issues and provide Tier 2 support for users and Computer Support Specialists. Manage day-to-day IT operations, consumables, supplies, and computer repair operations. Support other staff members in the management of the District's server infrastructure and network.
- Bachelor's degree in Computer Science, Information Systems, or Electrical Engineering plus a minimum of five years of experience with the major job responsibilities or an equivalent combination of education and experience
- Experience with Active Directory and Open Directory, Exchange, Google Applications, Single Sign On, Enterprise Backup, Enterprise Antivirus, Absolute Software (or similar tracking software), Server Administration and Tier 2 support desired
- Microsoft Certified Systems Engineer (MCSE) or comparable experience required; Apple OSX certification is required.
- Manage the District's Directory Services (AD, OD)
- Manage the District's Staff email system (hosted exchange), including archiving and discovery
- Manage the District's student email and file storage system (Google Apps for Education)
- In collaboration with others, implement and manage the District's ID management and authentication tools (SSO Easy, CASS, Juniper)
- Manage end-user backup and restore
- Evaluate, implement and manage Enterprise Antivirus solutions for both Mac and PC
- Implement and manage the District's technology theft-prevention and recovery solutions
- Provide day-to-day leadership for Helpdesk triage, escalation, and metrics, and administer the Helpdesk tool
- Develop, implement and manage processes for stocking and reordering consumables
- Develop, implement and manage process for pre-stocking computers for Staff
- Develop, implement and manage technology loaner program to quickly replace failed equipment
- Develop, implement and manage a district-wide computer repair processes
- Administer software applications and tools, as assigned
- Participate in the management of ongoing strategic programs which could include the District's managed printing and/or systems management solutions
- Evaluate, design, facilitate and implement solutions to other problems as needed
- Create and maintain documentation for assigned areas of responsibility
- Triage and repair problems with assigned systems
- Provide technical leadership to computer support technicians and network technicians
- Perform related duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- Understanding of the following technologies and applications: Exchange, Active Directory, Open Directory, Google Applications for Education, Enterprise Backup and Recovery, Enterprise Antivirus, and Identity Federation;
- In-depth knowledge of Windows OS (XP, Windows 7), Mac OS (OS X 10.x) and iOS;
- Server Administration experience;
- Extensive hardware and software troubleshooting skills and experience;
- Ability to lead and mentor others;
- Experience providing both Tier 1 and Tier 2 support;
- Strong organization skills;
- Ability to communicate and influence others;
- Understanding of DNS and DHCP;
- Knowledge of basic networking, including TCP/IP;
- Basic understanding of server technologies, including SAN, RAID and NAS;
- Understanding of virtualization technologies; experience with VMWare is preferred;
- Excellent 'deskside manner';
- Ability to analyze and solve complex technical and business problems;
- Ability to manage and maintain confidential information.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle, feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment; while performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
Work Year: 12 Months
Revision Date: 12/02/2003
Initial date: 06/08/2008
Equal Opportunity Employer in compliance with the Americans with Disabilities Act and all other applicable federal, state, and local laws.