Computer LAN Specialist
Salary range: 44
Reports to: Informational Technology Support Supervisor
Under general supervision of the Information Technology (IT) Support Supervisor and in collaboration with Site Administration, maintain the end‑user support and Help Desk supervision, assume liaison with end-users at school sites, support the Computer Application Specialists and Network Administrator and, in their absence, complete some of their basic responsibilities. Perform a variety of skilled duties at District sites as a major assignment; extended Tier 2 networking and services support; related work as required.
- Associates Degree in Computer Science or related field, or equivalent experience; CompTIA Server+, CCENT, MCSA and CCNA required
- Experience and training in basic LAN (Local Area Network) troubleshooting and local server and Network Administration
- Technical knowledge of computer hardware and software; knowledge of documentation techniques; experience in multimedia technology; ability to assimilate new product specifications and capabilities rapidly and relate them to user requirements
- Advanced knowledge of integrating desktop operating systems and software applications.
- Perform all specific duties of the Computer Support Specialist II position
- Follow direction from IT Support Supervisor and collaborate with IT team members, i.e., Computer Application Specialists and Network Administrator, for daily and long-term tasks
- Troubleshoot, identify and resolve hardware and software related issues
- Escalation of vendor specific troubleshooting cases and action items with respect to responsible systems
- Create user guides for IT services
- Proactively assess and implement Information Technology Security Procedures in accordance with industry best practices and environment policy
- Independently conduct continuing correspondence with users on procedural or informational matters
- Initial support for Network Team including, but not limited to, deployment and management of network devices and systems
- Troubleshoot network-related issues
- Perform other duties as assigned
- Customize software installation per user/computer policy assignment.
KNOWLEDGE, SKILLS & ABILITIES
- All knowledge listed on the Computer Support Specialist II position;
- Directory services (AD, LDAP, OD);
- Procedures and best practices of enterprise scale deployment of clients and users;
- OSI architecture and TCP/IP;
- Knowledge and understanding of practices of troubleshooting and escalation of problems to Network Administrator;
- Operation and administration of disaster prevention and recovery strategies;
- Advanced skills in desktop support and knowledge to support enterprise-wide equipment and software;
- Understanding and experience in support of centralized (District Office IT Systems) and site systems, for all required platforms, operating systems, backup systems, and basic networking.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle, feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment; while performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
Work Year: 12 Months
Revision Date: 03/21/2017
Initial date: 06/18/2008
Equal Opportunity Employer in compliance with the Americans with Disabilities Act and all other applicable federal, state, and local laws.