Computer Support Specialist II
Salary range: 40
Reports to: Informational Technology Director/Manager/Supervisor or School Site Principal/Administrator
In collaboration with School Site Administration and other technicians, provide technical support for one or more school sites. Lead support activities at assigned site and ensure that issues and user requests are resolved in a timely manner.
- Apple Technical Certification required
- Associate's Degree in Computer Science or related field, or an equivalent combination of education and experience
- Additional certifications CompTIA A+ or Microsoft Certified Desktop Technician preferred.
- Provide Tier One technical support for all users at assigned site(s)
- Troubleshoot problems encountered by Staff and provide a timely resolution via email, telephone and/or in person
- Escalate unresolved issues as needed until issues are resolved
- Track all unresolved issues to closure via the District's IT Helpdesk
- Install and support desktop application software, hardware and peripherals
- Proactively observe equipment performance, detect errors of operation, and correct those errors
- Install, maintain and repair all IT equipment at assigned site(s), including mass imaging and deployment of computing hardware
- Maintain licensing information for software purchased locally by their site(s) to ensure compliance with licensing requirements
- Maintain an accurate equipment inventory for assigned site(s) in the District's Central Inventory Management System
- Manage computer supplies and parts needed to complete daily responsibilities
- Collaborate with other members of the IT team to complete daily tasks and long-term projects
- In collaboration with other members of the IT team, review, evaluate and recommend software and equipment to meet unique site needs
- Back up other members of the IT team as required, including performing duties that are not part of the normal position responsibilities
- Train staff in the use and maintenance of both hardware and software
- Educate staff on the safe and secure use of technology
- Continue to learn about technologies and techniques related to assigned duties
- Make decisions based on established policy and procedures
- Maintain security of confidential information
- Travel to school locations as assigned
- Install and configure new hardware and software for all types of devices at assigned site(s)
- Troubleshoot and resolve hardware and software related issues for all deployed devices
- Manage devices with both Mac and Windows operating systems in an enterprise environment
- Troubleshoot and resolve basic wired and wireless networking issues
- Implement and educate others on information security best practices
- Use imaging tools for mass deployment of new hardware and upgrades
- Manage and configure servers
- Understand and follow technical documentation and directions
- Dynamically prioritize work throughout the day as needs change
- Analyze and resolve complex technical issues; demonstrate good technical judgment
- Read, interpret, and follow rules, regulations, policies and procedures
- Work both independently and as a team member to meet common goals, schedules and timelines
- Provide excellent customer service
- Be self-motivated and organized
- Communicate effectively, both orally and in written reports and memos
- Perform other duties as assigned
- Effectively interact with diverse personalities and handle a variety of situations requiring tact, judgment, poise and firmness.
KNOWLEDGE, SKILLS & ABILITIES
- Thorough knowledge of School District policies, rules and regulations;
- Effective record keeping techniques;
- English usage, spelling, grammar and punctuation;
- Ability to establish and maintain effective working relationships.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle, feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
Work Year: 12 Months
Revision Date: 06/28/2012
Initial date: 02/06/2001
Equal Opportunity Employer in compliance with the Americans with Disabilities Act and all other applicable federal, state, and local laws.