Computer Support Specialist III
Salary range: 42
Reports to: Desktop Support Supervisor
Performs a variety of skilled duties at the District Office as well as other buildings sites as a major assignment.
Under general supervision of the Information Technology Support Supervisor, maintain the end-user support and help desk supervision; assume liaison with computer users in the schools; related work as required.
- The equivalent of an Associates Degree in computer science or related field, or equivalent experience
- Experience and training in basic LAN (Local Area Network) troubleshooting and local server administration
- Technical knowledge of microcomputer hardware and software; knowledge of documentation techniques; experience in multimedia technology; ability to assimilate new product specifications and capabilities rapidly and relate them to user requirements
- Advanced knowledge of integrating desktop operating systems and software applications.
- Provide repair services for all computers, monitors, and peripheral equipment
- Quickly identify problem situations and recommend solutions over the phone and/or in person, and follow through to resolution of problems
- Independently conduct continuing correspondence with users on procedural or informational matters
- Make decisions based on established policy and procedures
- Provide on-site technical assistance to and training to end-users
- Act as liaison between user community and I/T management regarding system use, development, improvements, and related needs
- Assist with training of Clerical Staff and Principals in the care and use of hardware and software; perform the same function periodically for other groups of district staff members
- Establish and implement procedures for system monitoring and problem determination and resolution
- In a lab environment, observe equipment performance, detect errors of operation, and, wherever possible, correct those errors
- At school sites, serve as initial contact person for user-related questions and/or problems
- Travel to school locations as assigned
- Assist in the evaluation of new forms of technology
- Continue to stay abreast of new technologies and techniques related to optimizing performance
- Administer selected network servers; test hardware and software before placing them with users
- Receive new and donated hardware
- Enter items into equipment inventory
- Determine status of donated hardware; perform maintenance and/or repair, contact appropriate personnel as needed, maintain record of hardware problems or repairs
- Install hardware and peripherals
- Install and configure network equipment, including but not limited to servers, switches, hubs, and cabling
- Provide strategies for mass configuration and distribution of network ready computer equipment
- Manage and document inventory of supporting materials, such as repair parts and installation supplies
- Perform software duplication, installation, and backup disks
- Load appropriate software including utility and virus detection software
- Perform the installation, operation, and maintenance of desktop application software, including office productivity and Internet resource tools such as web-browsers
- Maintain security of confidential information
- Support the District's systems and network administrators completing some of their basic responsibilities in their absence
- Manage computer supplies and parts needed to complete daily responsibilities
- Follow direction from designated district technical support, i.e., Systems Administrator and Network Specialist, for daily and long-term tasks
- Schedule and oversee Technical Support Staff while providing Second Tier assistance
- Analyze highly complex technical issues and develop logical solutions whenever possible
- Read, interpret, and follow rules, regulations, policies and procedures
- Work both independently and as a team player and meet schedules and timelines
- Communicate effectively, both orally and in comprehensive written reports and memos
- Deal with a large variety of personalities and situations requiring tact, judgment, poise and firmness
- Operate, demonstrate, maintain and adjust personal computers and related equipment
- Understand and follow technical documentation and directions
- Perform duties effectively with many demands on time and numerous interruptions
- Assist in providing instruction and assistance to individuals or groups of students
- Provide customer service
- Perform other duties as assigned
- Establish and maintain effective personal and working relationships with those contacted during the course of work.
KNOWLEDGE, SKILLS & ABILITIES
- Advanced knowledge and experience in the installation, support, and troubleshooting of desktop operating systems, including Macintosh and Windows;
- Operating system principles, data concepts, and data collection;
- Employee training and project management techniques;
- Office management policies, telephone technique and operation of modern office equipment;
- Microsoft Word, Works, Excel, File Maker Pro;
- Web-browsers, e-mail, and web-page creation;
- Hardware and software configurations and troubleshooting;
- Operation and administration of disaster prevention and recovery strategies;
- Basic printer connectivity/networking;
- Safe practices in computer lab activities;
- Effective record keeping techniques;
- School district policies, rules and regulations;
- English usage, spelling, grammar and punctuation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle, feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
Work Year: 12 Months
Revision Date: 04/07/2015
Initial date: 03/18/2003
Equal Opportunity Employer in compliance with the Americans with Disabilities Act and all other applicable federal, state, and local laws.