Crisis Support & Virtual Therapy
Palo Alto Unified School District partners with Uwill to offer free, confidential mental health and wellness support to all PAUSD students. Whether you need ongoing teletherapy, immediate crisis support, or on-demand tools for stress management, help is available anytime, anywhere.
Access Uwill
- Launch/select Uwill app.
- Select a service, choose a therapist or tool, and connect.
Services Available to Students & Families
Uhelp
Uhelp 24/7 Crisis Support Line: Immediate support for students, parents, and school staff experiencing a mental health emergency or concern.
- Call 833-455-0331 for immediate connection to a licensed clinician in under a minute. 24/7/365.
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Open to All: No prior therapy enrollment required. Parents and guardians can also call directly for clinical guidance regarding a child’s safety or well-being.
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Co-Responder Support: Parents, guardians, teachers, and school staff can call Uhelp directly as co-responders to consult with clinicians, share context about behavioral changes or safety concerns, and receive expert guidance on appropriate next steps.
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Specialized K-12 Care: Clinicians trained in school-aged crisis support handle every call, coordinating safety planning alongside district protocols.
Umatch
Uwill Virtual Therapy (Umatch): Free teletherapy with licensed therapists available 24/7/365, including evenings, weekends, and school breaks.
- Personalized Matching: Students can filter and select licensed therapists based on personal preferences, including gender, language, ethnicity, or specific clinical focus (such as stress, anxiety, relationships, or academic focus).
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Flexible Modalities & Scheduling: Sessions are available same-day or can be scheduled in advance. Students can connect via video, phone, or messaging.
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Continuity of Care: Students can choose to meet repeatedly with the same therapist or pick someone new at any time.
Urise
Urise (Wellness Videos): Free, on-demand wellness programming available to all students as a proactive way to build mental health skills and normalize seeking support. Features self-guided tools for managing academic pressure, focus, anxiety, and stress relief through videos on yoga, mindfulness, meditation, and navigating everyday school challenges.
Parent Consent & Participation Guidelines
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Students Under 12: Require parent or guardian consent before starting therapy. A parent or guardian participates in the initial session to help establish the treatment plan.
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Students Ages 12 and Older: Can schedule and attend therapy sessions independently. Student privacy is protected by law unless there is an active safety concern.